Client Assistance Specialist- TD

Posted 7 days ago

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Job Details

Full Time

Location

Vancouver, BC Britannia Beach, BC

Salary

dollar sign 30 to 38 per hour (plus commission)

Job Description

Job Title: Remote Client Assistance Specialist – TD
Location: Remote (Canada-based)
Job Type: Full-Time | Remote

About Us:
TD is one of Canada’s leading financial institutions, dedicated to helping clients with trusted advice and personalized service. As part of our remote team, you'll play a key role in supporting clients from across the country with care, clarity, and professionalism.

Role Overview:
We’re looking for a Remote Client Assistance Specialist to provide timely and accurate support for client inquiries. You’ll help resolve account issues, guide clients through digital tools, and ensure each interaction reflects TD’s commitment to service excellence.

Key Responsibilities:

Respond to client inquiries via phone, email, or chat
Assist with account access, transactions, and product information
Provide step-by-step support for online banking tools
Escalate complex issues when necessary while ensuring follow-up
Maintain accurate records of all interactions
Meet quality and performance standards

Qualifications:

1+ year of customer service experience
Strong communication and problem-solving skills
Comfortable using digital tools and working in a remote setting
Ability to handle confidential information with professionalism
Bilingual (English/French) is an asset

What We Offer:

Remote flexibility and work-life balance
Competitive compensation and benefits
Training and professional development
A supportive and inclusive team culture

About TD

TD Bank Group, officially known as Toronto-Dominion Bank, is one of Canada’s largest and most respected financial institutions. Headquartered in Toronto, Ontario, it was founded in 1855 and became TD Bank after the merger of the Bank of Toronto and the Dominion Bank in 1955. As of 2025, it employs over 90,000 people worldwide and is led by CEO Bharat Masrani. TD is one of the “Big Five” Canadian banks and is well-known for its strong customer service, innovative banking technology, and a workplace culture that emphasizes diversity, equity, and inclusion (DEI). TD operates across multiple sectors including retail banking, commercial and corporate banking, wealth management, technology, data analytics, cybersecurity, and risk management. It’s also widely recognized for its inclusive hiring practices, internal career growth opportunities, flexible work models, and commitment to sustainability—aiming for net-zero carbon emissions by 2050. In the U.S., TD operates as TD Bank, America’s Most Convenient Bank®, with a major presence along the East Coast and headquarters in Cherry Hill, New Jersey. The bank serves over 27 million customers globally, with more than 16 million digital users and over 2,200 branches across North America. With a market cap of around $130 billion CAD, TD continues to be a top choice for professionals looking for stability, growth, and a values-driven environment. Employees are drawn to its competitive pay, strong benefits, focus on mental health, learning and development programs, and a reputation for being one of Canada’s Top Employers year after year.