Account Support Representative-TD

Posted 4 days ago

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Job Details

Full Time

Location

Vancouver, BC Bridge Lake, BC

Salary

dollar sign 35 to 40 per hour (plus commission)

Job Description

Job Title: Account Support Representative – TD

About Us:
TD Bank Group is one of Canada’s top financial institutions, known for delivering excellent service and reliable financial solutions. Our support teams are vital in ensuring that every client interaction is seamless and efficient.

Role Overview:
As an Account Support Representative, you will provide day-to-day support for client accounts, helping to resolve inquiries, process service requests, and maintain accurate records. This role is ideal for someone who is detail-oriented, organized, and customer-focused.

Key Responsibilities:

Assist clients with account-related questions and service requests
Process updates, changes, and transactions in client accounts
Maintain accurate documentation and account records
Collaborate with internal teams to ensure timely issue resolution
Monitor account activity and flag discrepancies or unusual activity
Ensure compliance with banking regulations and internal policies
Provide general administrative support to the account services team

Qualifications:

1–2 years of experience in customer service, banking, or administrative roles
Strong communication and problem-solving skills
Proficiency with Microsoft Office and database systems
High attention to detail and ability to handle confidential information
Knowledge of banking or financial products is an asset

What We Offer:

Competitive salary and benefits
Career development and training opportunities
A collaborative and inclusive team environment
Flexible work options depending on location

About TD

TD Bank Group, officially known as Toronto-Dominion Bank, is one of Canada’s largest and most respected financial institutions. Headquartered in Toronto, Ontario, it was founded in 1855 and became TD Bank after the merger of the Bank of Toronto and the Dominion Bank in 1955. As of 2025, it employs over 90,000 people worldwide and is led by CEO Bharat Masrani. TD is one of the “Big Five” Canadian banks and is well-known for its strong customer service, innovative banking technology, and a workplace culture that emphasizes diversity, equity, and inclusion (DEI). TD operates across multiple sectors including retail banking, commercial and corporate banking, wealth management, technology, data analytics, cybersecurity, and risk management. It’s also widely recognized for its inclusive hiring practices, internal career growth opportunities, flexible work models, and commitment to sustainability—aiming for net-zero carbon emissions by 2050. In the U.S., TD operates as TD Bank, America’s Most Convenient Bank®, with a major presence along the East Coast and headquarters in Cherry Hill, New Jersey. The bank serves over 27 million customers globally, with more than 16 million digital users and over 2,200 branches across North America. With a market cap of around $130 billion CAD, TD continues to be a top choice for professionals looking for stability, growth, and a values-driven environment. Employees are drawn to its competitive pay, strong benefits, focus on mental health, learning and development programs, and a reputation for being one of Canada’s Top Employers year after year.