ITSM Tech Specialist II

Overview

Want to use your expertise to connect to an IT career with a difference? As an ITSM Technical Specialist II with WorkSafeBC, you'll do just that. In this role, you'll play an integral part in maintaining, supporting and administering WorkSafeBC's Service Management related platform and tools. You'll join a dedicated team in supporting and managing the ServiceNow platform. You'll work closely with internal stakeholders to develop solutions, implement specific enhancements, support continual service improvement initiatives, and facilitate the implementation of new capabilities on the platform. This role requires technical skills to create and maintain catalog items, flows and APIs for service management solutions.

Working on our IT team is a unique opportunity to create technology that helps change people's lives. We provide a highly collaborative environment where employees can develop their skills working on challenging projects that help make a difference to the workers and employers of B.C.

How you'll make a difference: As an ITSM Technical Specialist II at WorkSafeBC, you'll be using leading-edge technology to help connect British Columbians to healthy and safe workplaces.

Where you'll work

At WorkSafeBC, we offer a hybrid work model that combines working remotely, and in our offices based on the operational needs of the position.

What you'll do

As an ITSM Technical Specialist II you will:

• Manage, administer and coordinate ITSM platform (ServiceNow) updates and upgrades to maintain performance and currency
• Manage, administer, and design configurations and customizations for platform efficiency
• Analyze and identify opportunities to automate workflows and solutions
• Develop and implement no code and low code solutions
• Respond and resolve high complexity incidents to minimize service disruptions and provide timely support
• Assist in developing and implementation roll-out and change management plans for technologies and processes
• Provide statistical analysis and reporting on related system performance

Is this a good fit for you?

We're looking for someone who can:

• Communicate effectively and tactfully both verbally and in-writing with various technical and non-technical stakeholders
• Think critically and analytically to solve complex platform issues to provide practical solutions
• Maintain a high level of confidentiality to ensure the integrity of WorkSafeBC's files and information
• Work within established policies and practices in the delivery of quality solutions
• Provide education to internal stakeholders for related technologies and best practices
• Make critical, complex decisions and recommendations for platform improvement and enhancements

Your background and experience

• A bachelor's degree in Information Technology, STEM (Science, Technology, Engineering, Mathematics), Business Management or equivalent
• A minimum of 6 years of experience working in a technical support, development, or delivery role, inclusive of 5 years' experience working in a role specific to system or service management platform development
• ITIL or ServiceNow certification

We will consider equivalent combinations of education and experience.

Important to know

Before we can finalize any offer of employment, you must:

• Consent to a criminal record check
• Confirm you're legally entitled to work in Canada

WorkSafeBC's COVID-19 Employee Mandatory Vaccine Policy is suspended effective January 9, 2023; however, we reserve the right to re-implement it in response to changes in the public health landscape, including public health orders. We are committed to the protection, health, and safety of our employees and our Communicable Disease Prevention Program and related protocols remain in effect.

Who we are

At WorkSafeBC, we promote safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries or diseases occur, we provide compensation and support injured workers in their recovery, rehabilitation, and safe return to work. We're honoured to serve the 2.49 million workers and 263,000 registered employers in our province.

What's it like to work at WorkSafeBC?

It's challenging, stimulating, and rewarding. Our positions offer diversity and opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important, and so are the people we do it for.

Our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experiences that reflect the diversity of the people we serve. We are committed to fostering a welcoming, inclusive, and supportive work culture where everyone can contribute as their best, authentic self.

Learn more: Discover who we are .

Our benefits

As a member of our team, you'll have access to services and benefits that help you get the most out of work - and life. Along with a competitive salary, your total compensation package includes:

• Defined benefit pension plan that provides you with a lifetime monthly pension when you retire
• 3 weeks of vacation in your first year, with regular increases based on years of service
• Extensive health care and dental benefits
• Optional leave and earned-time-off arrangements
• Development opportunities (tuition reimbursement, leadership development, and more)

Learn more: Find out what we offer .

Salary: $48.46 - $52.35/hourly

Want to apply?

• Applications are welcomed immediately; however, must be received no later than 4:30 p.m. PST on the closing date.
• Please note that we will be starting assessments prior to the closing date.

We encourage all qualified applicants to apply. If you require an accommodation in the assessment process, please email Recruitment Testing Accommodation (SM) when you submit your application.

Any additional application materials must be received by email to HR Talent Acquisition (SM) by 4:30 p.m. PST on the closing date of the competition.