Customer Support Representative (Remote)

Posted 4 days ago

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Job Details

Full Time

Location

Vancouver, BC Surrey, BC Burnaby, BC

Salary

dollar sign 25 to 40 per hour

Job Description

Position: Customer Support Representative (Remote)
Company: VTechys
Job Type: Remote / Full-Time or Part-Time
Pay: Competitive hourly rate ($25–$40/hour, based on experience)

About Us

At VTechys, we’re passionate about providing top-tier digital solutions to help businesses thrive. As a Customer Support Representative, you will be the friendly and professional voice of our company, ensuring our customers receive outstanding service and support.

Job Description

We are looking for a Customer Support Representative to join our remote team. You will handle customer inquiries, provide solutions, and ensure customer satisfaction across various communication channels.

Key Responsibilities

Respond to customer inquiries via email, phone, and chat in a timely and professional manner.
Troubleshoot customer issues and escalate complex problems as needed.
Provide detailed information about products and services.
Maintain accurate records of customer interactions in our CRM system.
Identify opportunities to enhance the customer experience and share feedback with the team.
Collaborate with other departments to resolve customer concerns efficiently.

Qualifications

Proven experience in customer service or support.
Excellent communication skills, both verbal and written.
Strong problem-solving and multitasking abilities.
Familiarity with customer service software (e.g., Zendesk, Freshdesk) is a plus.
Ability to work independently in a remote environment.
Empathy and a customer-focused mindset.

What We Offer