Remote Online Chat Specialist

Posted 7 days ago

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Job Details

Full Time

Location

Vancouver, BC

Salary

dollar sign 24 to 55 per hour

Job Description

About Us

At VTechys, we turbocharge online presence! We are a savvy digital marketing company dedicated to driving brands forward in the digital realm. We believe in delivering exceptional service, and our Online Chat Specialists are at the forefront of ensuring a seamless and satisfying experience for our clients. Join us to ignite your career and help businesses shine online!

Job Description

We’re seeking a highly motivated and detail-oriented Online Chat Specialist to engage with customers in real-time via chat. You’ll provide exceptional support, answer inquiries, and resolve issues promptly while maintaining a professional and friendly tone.

Key Responsibilities

Respond to customer inquiries via chat in a timely and professional manner.
Provide accurate information about our services and resolve client concerns.
Escalate complex issues to the appropriate teams when necessary.
Maintain detailed records of customer interactions and feedback.
Collaborate with internal teams to ensure customer satisfaction and improve processes.
Continuously learn about our services and tools to provide top-notch support.

Qualifications

Proven experience in a customer service or chat support role.
Excellent written communication skills with a friendly and professional tone.
Ability to multitask and handle multiple chat sessions simultaneously.
Strong problem-solving and organizational skills.
Tech-savvy with the ability to quickly learn new tools and platforms.
A reliable internet connection and a quiet workspace.

Benefits

Health, Dental, and Vision Insurance: Comprehensive plans to ensure your health and wellness.
401(k) Retirement Plan: Company match to help you save for the future.
Paid Time Off (PTO): Enjoy paid leave for vacations, personal days, and holidays.
Work-Life Balance: Flexible work hours to fit your schedule.
Training and Development: Access to ongoing training programs to enhance your skills.
Internet and Equipment Stipend: Monthly allowance to support your remote work setup.
Performance Bonuses: Incentives for exceeding customer satisfaction and productivity goals.
Mental Health Support: Access to wellness programs and counseling services.
Team-Building Activities: Virtual events to stay connected with the team.