CLK 09R - Collections Support Clerk

Posting Title
CLK 09R - Collections Support Clerk

Position Classification
Clerk R9

Union
GEU

Work Options
Hybrid

Location
Victoria, BC V9B 6X2 CA (Primary)

Salary Range
$50,190.86 - $56,546.21 annually

Close Date
11/22/2024

Job Type
Regular Full Time

Temporary End Date

Ministry/Organization
BC Public Service -> Ministry of Finance

Ministry Branch / Division
Revenue Division

Job Summary

The Team
The Receivables Management Office (RMO) within the Ministry of Finance is a forward-thinking team dedicated to developing efficient and fair strategies for collecting delinquent accounts across both tax and non-tax portfolios. With a strong focus on early intervention and consistent application of best practices, the RMO actively supports other ministries by consolidating debt portfolios and streamlining collection processes. The team values a collaborative and inclusive environment where diverse perspectives are essential to refining approaches that support government funding and improve outcomes for all British Columbians.

The Role
In this role, you'll be part of a contact center team that directly supports the public by handling inquiries related to tax and non-tax collections and revenue management. You'll be responsible for advising and educating clients on collection processes and payment options, as well as providing valuable administrative support to the collections programs. This position emphasizes inclusivity and empathy, requiring independent judgment and strong communication skills to manage diverse client interactions, address discrepancies, and ensure timely, respectful responses to all inquiries.

Qualifications:
Education and Experience Requirements

• Secondary school graduation or equivalent.
• A minimum of 1 year of database maintenance experience, including accessing, updating and entering information, running reports and ensuring data integrity.
• Experience in word processing, spreadsheet and other standard computer applications.
• Experience applying legislation and regulations.
• Preference may be given to applicants with experience working in a professional office in a call center environment delivering a high-volume of customer service.

For questions regarding this position, please contact Thomas.Butcher@gov.bc.ca .

About this Position:
This posting is to establish an eligibility list for future permanent and/or temporary vacancies
Flexible work options are available; this position may be able to work up to 5 days at home per week subject to an approved telework agreement.
An eligibility list may be established for future temporary and/or permanent vacancies.
A Criminal Record Check (CRC) will be required.
Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Canadian Indigenous (First Nations [status or non-status], Métis, or Inuit) applicants. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

With over 200 different occupations available in 280 communities across the province, we offer exciting opportunities for your career. Come be a part of the BC Public Service, a Top 100 Employer that embraces diversity, health and career growth. For more information, please see What We Offer .

How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above. Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting.

Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire: YES - You will need to complete a basic questionnaire to demonstrate how you meet the job requirements.

Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR. Gain insights into the hiring journey by joining a Career Conversation . Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.

Job Category
Administrative Services, Finance

Additional Information