ADMN O 21R - Manager, Business Operations and Client Support

Posting Title
ADMN O 21R - Manager, Business Operations and Client Support

Position Classification
Administrative Officer R21

Union
GEU

Work Options
Hybrid

Location
Victoria, BC V9B 6X2 CA (Primary)

Salary Range
$69,760.70 - $79,322.69 annually

Close Date
9/23/2024

Job Type
Regular Full Time

Temporary End Date
8/31/2025

Ministry/Organization
BC Public Service -> Citizens' Services

Ministry Branch / Division
BC Mail Plus, Procurement and Supply Division

Job Summary

The Team
At BC Mail Plus, you'll join an energetic, diverse, and dynamic team committed to supporting the BC Public Service through a wide range of essential services, including digital printing, mail, payment, document scanning, and logistics. With over 120 employees spread across seven regions in BC, our established team works closely with Production Coordinators, Operations Managers, Supervisors, and Directors to ensure government operations and programs run smoothly and efficiently. The impact of our work is significant, as we help to maintain secure and cost-effective communications, enhance client relationships, and drive innovation. We value our team's resilience and dedication, consistently delivering results regardless of the challenges they face.

The Role
As the Manager, Business Operations and Client Support at BC Mail Plus, you'll be pivotal in ensuring our products and services meet the evolving needs of a diverse customer base. Your role will involve optimizing resources for new service offerings, keeping clients informed, and ensuring easy access to our services. By being at the forefront of enhancing the efficiency, security, and accuracy of government operations, you'll directly contribute to client satisfaction, innovation, and cost savings, making a meaningful impact in a dynamic and collaborative public sector environment.

Qualifications:
Education and Experience Requirements

• A minimum of five (5) years customer service experience, with a focus on building and maintaining customer relationships
• A minimum of two (2) years administrative experience in a computerized environment using Microsoft Office applications including Word, PowerPoint, Excel and OneNote.
• A minimum of three (3) years supervisory/leadership experience.
• Project Management accreditation or a combination of Project Management education and experience.
• Minimum of one (1) year marketing/business development experience.

For questions regarding this position, please contact linda.wethered@gov.bc.ca .

About this Position:
This is a temporary opportunity until 08/31/2025. A permanent appointment may result from this temporary appointment.
Flexible work options are available; this position may be able to work up to 2 days at home per week subject to an approved telework agreement.
An eligibility list may be established to fill future temporary and permanent vacancies
A Criminal Record Check (CRC) will be required.
Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Canadian Indigenous (First Nations [status or non-status], Métis, or Inuit) applicants. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

This is your opportunity to live in one of the most beautiful regions in British Columbia and work for the BC Public Service. We offer a healthy work/life balance, excellent benefits and much more .

How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above. Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting.

Cover Letter: NO- Please do not submit a cover letter as it will not be reviewed.

Resume: YES- A resume is required as part of your application, however, it may not be used for initial shortlisting purposes.

Questionnaire: YES- You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.

Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR. Gain insights into the hiring journey by joining a Career Conversation . Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.

Job Category
Administrative Services, Leadership and Management