Shift Supervisor

Posted 15 days ago

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Job Details

Full Time

Location

Vancouver, BC

Job Description

**About us:**

Our mission is to provide the simplest car buying and selling experience in Canada. Since 2010, we've assisted over one million Canadians in obtaining car loans or selling their vehicles. Partnering with dealerships nationwide, we ensure convenient access to quality solutions. As we continue to grow, we're looking for a professional Shift Supervisor to join our Customer Service team.

**Job Title:** Shift Supervisor

**Job Summary:**

The Shift Supervisor monitors employees shifts, assigns tasks and duties, and oversees the performance of those during work shift. This is a key role in our customer service department.

**Key Responsibilities:**

Monitor employees schedules (start, end and breaks)
Assign tasks and duties to our customer service team
Oversee the performance of the team
Report customer service metrics and data to management and analytics team
Assist on the training of the new onboards
Ad hoc administrative projects as assigned

**Requirements:**

Excellent verbal and written communication skills
Passion for problem-solving
Ability to work independently but love collaborating within a team
Comfortable with multi-tasking while maintaining attention to detail
A positive person with a good sense of humor
Enjoys thinking on their feet and has the ability to excel under pressure

**What We Offer:**

Competitive salary and benefits package.
Opportunities for professional growth and development.
A supportive and collaborative team environment

About Canada Drives

Canada Drives introduces the new way of finding out your options for auto financing. Founded by Cody Green in 2010, the company helps consumers facing all types of credit situations by connecting them with dealer partners that work to find them an approval. Today, Canada Drives is the lead provider of consumer auto-finance in Canada. The company works with over 300 accredited dealer partners nation-wide, and has been trusted with over 7500,000 applications to date. In 2016 the business was named as the country’s fastest growing company by the PROFIT 500, as well as awarded in for EY’s Entrepreneur of the Year award in their Pacific division’s fintech category.