Service Technician

Service Technician Level 1
Location: Courtenay, BC
Opportunity at Microserve

About Microserve
At Microserve, we are an industry leader in providing technology solutions to public and private sector clients across Western Canada. Headquartered in Burnaby, BC, with offices in Victoria, Calgary, and Edmonton, we employ over 550 staff, and are one of the largest technology solutions providers, recognized our ability to deliver and innovate to meet the changing needs of our clients.

Position Summary
We are looking for a Service Technician in Courtney, BC. The Service Technician is a professional who responds to onsite service calls for various clients. Duties include desk side and onsite troubleshooting of computers.
This role will take care of the regular and routine repairs including replacements.

Providing service and client support during field visits or dispatches. Managing all on-site installation, repair, maintenance, and test tasks. Diagnosing errors or technical problems and determining proper solutions.

The Service Technician should be well-versed with the functionality to explain the equipment operation better to the client. The technician will have to directly interact with the clients before the site visit. This will help the professional to ensure corrective measures are taken to rectify it. They should maintain a positive relationship with the clients.

Role and Responsibilities:

• The Service Technician will be required to respond to onsite service calls for various clients. Duties include desk side and onsite troubleshooting of computer and printer problems, add/move/changes and installation of new systems.
• Maintains, deploys, analyzes, troubleshoots, and repairs hardware and related peripherals for Desktops and Laptops.
• Documents, maintains, upgrades, or replaces hardware and software systems.
• Perform diagnostic repairs and preventative maintenance on computer systems for our clients in the local area
• Identify, analyze and document discrepancies and ensure that appropriate adjustments are made
• Review existing IT systems and internal processes
• Implement IT systems
• Identify areas for improvement within IT infrastructures
• Maintain quality assurance for the improvement of existing systems
• Required to repair PC/Workstation and laptops
• Delivery of technical services to end users, specifically in desktops and laptops
• Trains and consults end users on workstations, laptops, printer functions and other computer hardware and related peripherals as required
• Able to re-Image the workstation on client site.
• Record-keeping and asset management
• Configuring and reloading of Operating Systems (OS)
• Effective and timely use of call management and reporting tools
• Travel to and from different client sites to pick up/drop off client hardware and provide various on-site services as required
• Maintaining a high level of customer satisfaction through clear spoken and written communication

Qualifications and Educational Requirements:

• 2 years’ experience in the service and repair of computers and/or printers
• Ability to establish and maintain positive customer Requirements
• Advanced knowledge of Windows and Microsoft Office suite
• Technical certifications considered an asset (i.e. A+ Certification)
• CompTIA A+ Certification (or similar) considered an asset
• Excellent customer service skills
• Knowledge of desktop hardware, preferably from an enterprise or business environment
• Knowledge of software installation and troubleshooting in a Windows environment
• Manufacturer certifications considered an asset
• Knowledge of manufacturers service advisory and parts lookup processes considered an asset

Other Requirements:

• Must have reliable vehicle and driver's license (we offer competitive mileage reimbursement)
• Travel outside the Courtney area as needed to provide client support.
• Must be able to lift up to 50+ lbs.
• Must be able to pass a criminal record check
• Must be a self-starter and be able to manage your day to day tasks

Corporate Responsibilities
Employees will understand, meet and live our core values.
We Are Customer Driven, Openness, Flexibility, We Sweep Floors, We Are Not Stuffy

What do you get?

• Time-off policies that promote work/life balance
• Paid time off
• Extended Medical and Dental plan from day one
• Amazing employee discounts with over 100+ companies (for example: cell phone plans, computer equipment, insurance, groceries, etc.)
• Fun Wellness & Engagement Activities – Such as chocolate making, exit rooms, staff holiday parties, to name a few
• Community Involvement – We care about giving back to our communities and plan for volunteering events at least once per quarter
• Career advancement opportunities
• Hybrid working environment for specific roles
• Ongoing learning and development opportunities
• Professional development & Training reimbursement support
• Dog friendly offices

Compensation: In accordance with the BC Pay Transparency Act the range for this role for BC residents is $21.00 to $27.00 hourly. Please note, while the pay range of the role is listed here, this position’s salary is non-negotiable based on geographical market. Your exact salary is determined based on a combination of your relevant experience, skill, competencies, and internal pay equity. If you feel like this role is your dream job and have questions about compensation and benefits, please get in touch with us as we are always happy to discuss further. At Microserve we believe that compensation conversations should always be ongoing.

Microserve is committed to a diverse and inclusive workplace. We are an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify the Recruiter.