IT Technician - OpenRoad Auto Group

Posted 20 days ago

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Job Details

Full Time

Location

Richmond, BC

Job Description

UNLIMITED POSSIBILITIES AHEAD

Position:
Reception Associate
Status:
Full-Time

Dealership:
Porsche Centre Richmond
Department:
Sales

We believe in doing good for our customers and for ourselves. Whether it's launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are at every turn with OpenRoad.

We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest growing automotive retail groups in the country (representing 20 automotive brands across 25 locations) with a shared vision to become the national automotive leader in customer experience. As one of Canada's Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their role.

If you love the idea of joining an organization with unlimited possibilities to accelerate your career, then apply to OpenRoad and grow with us today!

A Career at OpenRoad Means You'll Enjoy:

Opportunity to work with a variety of OEM BRANDS including; Acura Audi, BMW, Genesis, Honda, Hyundai, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen
Amazing Incentives including but not limited to: Discounted Vehicle Purchasing Program, Boot Allowance, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching
Internal and external, training & development opportunities for skill-development and growth
Be part of a collaborative, friendly and progressive work-culture with an emphasis on transparency, innovation, relationship and empowerment
Comprehensive extended health and dental plan, tailored around Associate wellness
Recognition and Engagement Events!

ROLE & RESPONSIBILITIES:

Provide technical assistance and support for incoming queries and issues related to
computer systems, software and hardware
Assist with troubleshooting and resolving technical problems for end-users in a
timely manner.
Install, configure and maintain computer systems, peripherals and software
Perform the routine maintenance tasks, such as system updates and backups,
equipment inventory, endpoint protection software.
Assist with onboarding and offboarding process for employees, including setting up
the workstations and software.
Collaborate with senior IT staff to resolve complex issues and escalate when
necessary.
Document and track technical issues and resolutions using the ticketing system
Maintain and manage the CCTV system across all dealerships, including exporting
footage when requested.
Coordinate with external contractors/suppliers for computer peripheral repairs
Provide the first-level network support for onsite devices (Wireless AP, POS Media
Player, Router, Switch, etc.)
Manage phone system support, including adding, changing or deleting extensions
and hardware.
Maintain accurate IT documentation through the change management process.
Deliver excellent customer service and maintain a positive relationship with end-users.
Participate in the on-call rotation after business hour.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

Certificate or College Diploma in Information Technology, Computer Engineering
Technology or related discipline
2+ years experience in IT helpdesk/support experience in a multi-site environment
Strong problem-solving skills and ability to work independently under pressure
Excellent oral and written communication skills
Experience troubleshooting with Microsoft Windows OS, Microsoft Office and
computer hardware
Solid understanding of networking knowledge including IPv4/IPv6, DHCP, and DNS.
Familiarity with MDM, virtualization technology (VMware), backup solutions (Veeam,
Wasabi) is an asset.
Valid Class 5 Driver's License required

Internal Candidates MUST apply by filling out the Internal Endorsement Form on SharePoint. Failure to complete the form will cause a delay in your application.

https://orag.bamboohr.com/careers/4312

We are an equal opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.

JOIN US AND GROW WITH US!

We thank all those that have applied. Only those considered for the position will be contacted.

About OpenRoad Auto Group

OpenRoad Auto Group Ltd is a Canadian automotive retailer representing 18 import automotive brands at 22 locations. Since launching our identity as OpenRoad Auto Group in 2000, we have become one of the largest and fastest growing automotive retail groups in Canada. With over 150,000 customers choosing OpenRoad to purchase or service their vehicle, OpenRoad has established itself as one of the most progressive car retailers in Canada. A Best Employer (2017), Best Managed Company (2016) and CADA Innovator of the Year Laureate (2012), OpenRoad has earned a reputation as people-first organisation. OpenRoad Auto Group is a professional, respectful and well-managed automotive retailer.