Inspector, Consumer Protection BC

Posting Title
Inspector, Consumer Protection BC

Position Classification
ABC Access

Union
GEU

Work Options

Location
Burnaby, BC V3J 1N3 CA (Primary)

Salary Range
$75,568.67 - $86,348.16 annually

Close Date
12/1/2024

Job Type
Regular Full Time

Temporary End Date

Ministry/Organization
BC Public Service -> Other Public Sector

Ministry Branch / Division
Consumer Protection BC

Job Summary

Consumer Protection BC is a not-for-profit regulator responsible for overseeing certain sectors and specific types of consumer transactions. Our vision is a province where all citizens of BC are empowered in their transactions as a result of rigorous and consistent business compliance and through the provision of information.

We are a small team of dedicated and passionate individuals who champion our corporate values ofcuriosity, integrity and impact. These employee-chosen values guide the delivery of our services and can be seen in our daily work. As an equal opportunity workplace, our values guide our business activities, regulatory work, education efforts, interactions and corporate culture and are supported by the tenets of diversity, equity, inclusion and accessibility.

Learn more about who we are as a regulator and employer by exploring our website , including our about us page and our careers page .

Inspector (Compliance)

Consumer Protection BC is looking for an Inspector to join our team! If you are interested review the job information and supporting links below.

Day in the life:

When you get to the office, you have a quick chat with coworkers before settling in for a day of meaningful work. You typically start with checking emails and reviewing your pre-scheduled calendar to prioritize your day. It looks like you have an unannounced inspection of a travel agent in Richmond and a pre-announced inspection with a municipal cemetery nearby. Before you head out, you review the licensed business' history in our internal database, find what information you can about them on the Internet and update your notes. You also touch base with your Inspector colleagues, updating each other on cases and schedules.

Your inspection of the travel agent found some non-compliance matters that need addressing. You help the business understand the deficiencies and explain Consumer Protection BC's policy and process going forward. After making your notes, you grab a bite to eat and drive to the municipal cemetery. This inspection takes a bit longer than expected but by late afternoon, you're back in the office starting in on the follow-up work.

Before heading out, you look at tomorrow's calendar. As a non-inspection day, your focus is on assessing complaints, completing prior inspections work and ensuring all data, notes and evidence is documented correctly. This means you need to reference your detailed notes and any evidence you've gathered, ensuring alignment with the Acts and Regulations that Consumer Protection BC is responsible for. You reach out to your colleagues to gather their thoughts and experiences too. Pending your analysis, you may decide to complete a formal report recommending enforcement action be taken if the business is not in compliance. Feeling prepared for the next day, you head home for the day feeling accomplished.

Who you are:

• A team player, with the ability to work cooperatively with others to achieve group and organizational goals.
• An excellent communicator who can be calm in stressful or negative situations while proactively seeking out information.
• A true service provider who excels in a variety of different situations and with diverse individuals.
• A detailed-oriented employee, with the ability to exercise informed judgement and solve problems in a timely manner.

What you will be doing:

• Conducting province-wide inspections of businesses to determine compliance with statutory requirements and making recommendations on a course of corrective action if required.
• Issuing formal written notices to businesses of violations of law that may result in formal enforcement action, collecting evidence of a business' unlawful activity, analyzing the evidence and writing detailed reports recommending enforcement action.
• Responding to complaints about businesses from customers, interest groups, local governments, police agencies and the general public.

We are looking for people who have:

• Post-secondary education with a focus in the humanities, public administration, criminology or other related discipline and/or several years' experience conducting inspections, preferably in a compliance/enforcement environment and/or a combination of formal training and experience.
• Experience working with, interpreting and applying legislation.
• Experience dealing with a variety of contacts on complex, sensitive or contentious issues.
• Experience preparing complex reports in a timely and efficient way.
• Experience working "in the field" and travelling while performing your duties.
• A valid Class 5 BC Driver's License.
• Review full job description for other special, mandatory requirements.

Are we a good fit for each other?

We want to help you decide if we are a good fit for one another. Take a look at our website careers page for all the information below and more:

• Watch this 2-minute video to hear from your boss and learn more about what it's like to work with us.
• Read the "The Right Fit", our HR & Culture blog , to find out more about applications and get tips to ace your interview.

Accessibility

Do you need accommodation during the interview process? Please read our information about requesting an accommodation .

If you are interested, review the job description and apply online by uploading your resume and answering a few pre-screening questions within our online application portal.

The application process:

• The full application process will take approximately five to eight weeks to complete. We would like to have someone in place by the end of January 2025.
• Steps in the application process include application screening, telephone interview, in-person interview, potential written assignments or testing, professional references and a criminal record check.
• We do not accept applications by email. We do not consider incomplete applications (those without cover letters, resumes and/or written responses to pre-screening questions).
• An eligibility list may be established.

Please note this role is not eligible for internal transfers as Consumer Protection BC is a separate entity to the Public Service Agency. This is a union role with the BCGEU, though seniority transfer from an individual currently in the Public Service Agency does not apply.

Please contact us at careers@consumerprotectionbc.ca with questions.

Job Category
Compliance and Enforcement