Dispatcher Charter Clerk

Posted 2 days ago

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Job Details

Full Time

Location

Comox, BC

Job Description

At First Student, our Dispatchers are a constant reflection of our company's commitment to safety and customer service. The Dispatcher is responsible for dispatching all buses, ensuring on-time performance of routes, and counseling drivers and monitors on front line.

At First Student, we are proud to offer:

Tremendous Career Advancement Opportunities due to a strong presence across North America
Positive and rewarding work environment

Responsibilities:

Oversees all routes and scheduling of buses
Counsels and coaches drivers and monitors
Handles heavy phone and radio traffic
Takes all scheduling and driver complaints, report to Operations Supervisor/Contract Manager
Serves as primary communication liaison with major contracted customer
May handle charter reservations, billing, or driver payroll
Provides solutions to drop-off and pick-up problems
Handle back-up driver duties or perform miscellaneous clerical duties as needed
Completes assignment of special projects
Quote, book and staff charters
Vehicle movements for the maintenance pattern
Scheduling
Various Administrative and customer service duties as required
Assists with supervision of day-to-day operations

Experience and Skills:

3-5 years' experience
Class B License Required
High school diploma or equivalent
Basic knowledge of radio dispatch equipment
Excellent communication and customer service skills
Ability to deliver under time constraints and deadlines
Previous terminal operations, dispatch, or driver experience
Computer literate

First Student's commitment to putting our customers first, dedication to safety, and an ambition to deliver dependable transportation makes for a working environment you'll love. Apply today to join our team!

We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment. We encourage applications from women, persons with a disability, Indigenous peoples and members of a visible minority. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all. First is committed to providing reasonable accommodation at all stages of the hiring process and encourage all applicants who may require such accommodation to let us know.

About First Transit Canada

Every day we help millions of people to get to where they want to go. Our drivers provide a great service, taking students to and from school and helping people travel across North America and Canada. So, if you’re reliable, customer-focused and a safe driver - join our team and enjoy a career while making a difference. As we run a variety of different services, we operate a wide range of vehicles. So you could find yourself driving a transit bus, charter bus, minibus or one of our iconic yellow school buses. Our driving opportunities include: Paratransit Driver Providing a vital service to children, adults with disabilities and the elderly, you’ll take the time to get to know our passengers and provide a flexible and responsive local service. School Bus Driver Local communities will rely on you to take their children to and from school. Not only will you enjoy making a difference in your community, you’ll enjoy full training and plenty of spare time during the day. Motor Coach Operator At Greyhound, employees are our greatest strength and most valuable asset. We are dedicated to recruiting, developing and training a world-class workforce and providing them a challenging and rewarding environment that encourages creativity and growth. Ground transportation is as vibrant and dynamic as ever and with the help of great employees, we are poised to continue as the industry leader! Fixed Route Bus Driver If you are a reliable and customer service-driven individual, operate one of our fixed route transit buses or an airport or university shuttle. Become part of the trusted team that helps our communities get to where they need to be every day.