CLK 12R - Client Service Representative

Posting Title
CLK 12R - Client Service Representative

Position Classification
Clerk R12

Union
GEU

Work Options

Location
Kamloops, BC V2H 1B7 CA (Primary)

Salary Range
$54,387.32 - $61,395.95 annually

Close Date
10/9/2024

Job Type
Regular Full Time

Temporary End Date

Ministry/Organization
BC Public Service -> Water,Land,ResourceStewardship

Ministry Branch / Division
Permitting Transformation Division/FrontCounter BC

Job Summary

The Team
The permitting and Transformation Division - FrountCounter BC - Thompson Okanagan is a dynamic and supportive team dedicated to streamlining the permit application process for the natural resource sector. This established group, including Natural Resource Specialists, Clients Services Representatives, and Fish and Wildlife Clerks, works together in a close-knit environment. The team operates a one-stop-shop for clients seeking to submit permit applications across various provincial agencies, including Land, Water, Forests, Agriculture Recreation Sites and Trails, and more. The camaraderie and mutual support within the team are evident, with members deeply committed to their roles, their colleagues, and the environment.

The Role
The Client Services Representative provides client service and financial/resource administration services for FrontCounter BC and ministry regional operations. Specifically, service is delivered to clients of the provincial government who require support in exploring opportunities and applying for access to crown resources.

Qualifications:
Education and Experience Requirements

• Grade 12 graduation or GED
• A minimum of 3 years experience in a customer service environment, which must include the following:
• Providing client/customer service to a diverse range of individuals, organizations, and industries
• Experience providing client/customer service in confrontational or sensitive situations
• A minimum of 2 years of face-to-face customer service
• Word processing, creating spreadsheets and working with standard computer applications (e.g., Word, Excel, PowerPoint and Outlook)

Preference may be given to applicants with one or more of the following:

• 5 or more years experience in a customer service environment
• Experience working in Teams
• Experience working in a natural resource management field.
• Experience working in a regulated or policy/legislation governed environment.
• Experience with conflict resolution and negotiation in a policy regulated environment.
• Additional post-secondary education in the Natural Resource sector

PROVISO

• Successful completion of security screening requirements of the BC Public Service, which may include a criminal records check, and/or Criminal Records Review Act (CRRA) check, and/or enhanced security screening checks as required by the ministry (Note: It is important that you read the job posting carefully to understand the specific security screening requirements pertaining to the position).

For questions regarding this position, please contact Stacey.Allan@gov.bc.ca

About this Position:
Currently there are 2 permanent opportunities available.
Flexible work options are available; this position may be able to work up to 1 days at home per week as per the Telework Agreement.
An eligibility list may be established for future temporary and/or permanent opportunities.
The recruitment process for this competition may take place virtually.

Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Canadian Indigenous (First Nations [status or non-status], Métis, or Inuit) applicants. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above. Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting.

Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire: YES - You will need to complete a basic questionnaire to demonstrate how you meet the job requirements.

Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR. Gain insights into the hiring journey by joining a Career Conversation . Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.

Job Category
Administrative Services, Natural Resource Sector, Social Services

Additional Information