BAND 2 - Operations Manager

Posting Title
BAND 2 - Operations Manager

Position Classification
Band 2

Union
N/A

Work Options
Hybrid

Location
Burnaby, BC V3J 1N3 CA
Langley, BC V3A 8T1 CA
Multiple Locations, BC CA (Primary)

Salary Range
$76,500.09 - $ 108,100.23 annually

Close Date
11/21/2024

Job Type
Regular Full Time

Temporary End Date

Ministry/Organization
BC Public Service -> Health

Ministry Branch / Division
HealthLink BC/Primary Care Division

Job Summary

The Team
The Navigation Operations team at HealthLink BC (HLBC) is dedicated to providing accessible, 24/7 telehealth services to British Columbians. This established team, composed of nearly 190 professionals, works together to triage health concerns, support B.C. citizens in accessing the care they need, and alleviate the strain on other health care service providers. With HLBC's mission "to enhance integrated care across the health system, HealthLink BC will deliver trusted and accessible health information and services for B.C. citizens when, where, and how they want them", the team is united in its commitment to providing health information and services across the province.

The Role
In this role, you'll make a meaningful impact by helping bridge the gap before, between, and after in-person community services for British Columbians, to best support the patient in the optimization of their health; and health care providers in their aim to achieve the highest clinical outcome for their patients. Leading a team of over 50 dedicated staff, including Health Services Navigators, Shift Leads, Operations Leads, and Clinical Programs Support, you'll manage day-to-day operations, set performance standards, and drive program development to ensure consistent, quality service delivery. Working within HealthLink BC, you'll be part of a collaborative management team, contributing to new strategic operational plans and fostering a positive, respectful workplace amid ongoing changes. This role combines autonomy, purpose, and a professional hybrid setting at our Langley and Burnaby locations, making a real difference in the lives of those we serve.

Qualifications:
Education and Experience Requirements

• Bachelor's degree in a relevant discipline such as, Public Administration, Health or Social Services or Business Administration, related field or equivalent. An equivalent combination of experience, education, and/or training may be considered.
• In the past ten (10) years, four (4) years or more experience in multi-disciplinary service delivery operations.
• In the past five (5) years, three (3) years or more experience in each of the following areas:
  • Experience managing and leading a high performing team, and significant strategic projects.
  • Experience developing and maintaining working relationships and resolving complex staff and/or client issues.

Preference may be given to applicants with the following:

• Experience working in a contact center, delivering digital service, and stakeholder engagement.
• Experience working within a unionized environment.
• Experience in the public health sector.
• Who identify as Indigenous (First Nations, Métis, or Inuit).

For questions regarding this position, please contact Chantelle.Cawston@gov.bc.ca .

About this Position:
This position is premise based in Langley and Burnaby. Flexible work options are available; this position may be able to work 2 days at home per week subject to an approved telework agreement.
An eligibility list may be established to fill future temporary and permanent vacancies.
A Criminal Record Check (CRC) will be required.
Employees of the BC Public Service must be located in BC at the time of employment.
This position is excluded from union membership.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Canadian Indigenous (First Nations [status or non-status], Métis, or Inuit) applicants. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above. Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting.

Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - A resume is required as part of your application, however, it may not be used for initial shortlisting purposes.

Questionnaire: YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.

Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR. Gain insights into the hiring journey by joining a Career Conversation . Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.

Job Category
Leadership and Management

Additional Information