Specialized Home Manager

PLEA Community Services is currently seeking a Full-Time Specialized Home Manager for our Lighthouse team located in Maple Ridge. The proposed start date for this position is as soon as possible. This position is excluded from BCGEU membership.

Hours of Work: The usual hours of work in this position are based on a 40-hour work week (Tuesday to Saturday) during the agency's usual hours of operation. Management positions also have on-call responsibilities, including days, evenings and/or weekends.

Closing Date for Internal Applications: Wednesday, August 21, 2024 at 4:30PM. If the position is not filled internally, it will remain open until filled.

Education/Experience Requirements:

• A Diploma in a related field.
• At least three (3) years of related, progressively more responsible front-line experience.

Who We Are: 

PLEA is an accredited, charitable community services organization that has operated throughout BC for more than 40 years. We deliver community-based services and specialized supported homes to children, youth, adults and families facing significant challenges in their lives. We continually adapt our programs to suit each individual’s diverse strengths, needs and circumstances. As a result, we have a strong reputation for helping those we serve to overcome the challenges they face and lead fulfilling lives.

What You Will Do: 

• Participate in the recruitment and selection of program staff by performing duties such as screening applicants, participating in interview panels and making hiring decisions.
• Orient, determine the need for, and provide training to program staff, volunteers and practicum students.
• Supervise program staff by performing duties such as assigning work, providing feedback on performance, and conducting performance evaluations. Make disciplinary and dismissal decisions as necessary.
• Be responsible for the day-to-day supervision of staff in an assigned program/service. Schedule program staff in accordance with program staffing requirements.
• Oversee the day-to-day operation of the program by ensuring that the necessary facilities and equipment are in place, program/agency guidelines and policies are adhered to, and program/accreditation standards and licensing requirements are met.
• Provide effective leadership to employees regarding service delivery and leads the case management and reporting process for the team, including the preparation of file and case reviews.
• Contribute to the planning and development of a program. Plan and implement program activities and special events.
• Participate in setting service, resource and operational priorities and requirements for their team to meet the strategic objectives. Contribute to the assessment and planning of services provided and the identification of areas of improvement and/or growth.
• Monitor, authorize and allocate expenditures within the operating budget for the year. Prepare and maintain related documentation.
• Hold themselves and their employees accountable to the expectations set by policy, legislation, accreditation standards, funding requirements and the agency's mission, vision and values. Complete incident and complaint investigations as required, addressing any legal and ethical issues or violations in policy.
• Work independently and collaborate with the management team. Participate in all management-initiated projects and act as a change-leader in the organization.
• Maintain related records and statistics and produces reports as required.
• Represent the agency on various internal and external committees. Establish effective working relationships with community stakeholders, including referring authorities.
• Protect and uphold confidentiality.
• Perform other related duties as required.

What You Will Bring: 

• Effective leadership and management skills.
• Effective business communication skills, including oral and written communications.
• Strong case management skills.
• Excellent interpersonal skills, including the demonstrated ability to build trusting and effective relationships with stakeholders.
• Effective conflict management, problem-solving and analytical skills.
• Demonstrated ability to work independently, take initiative, make sound decisions in high pressure situations and be accountable for results.
• Effective teamwork and collaboration skills.
• Effective organization and time management skills, including the ability to multi-task and adapt to changing circumstances.
• Demonstrated ability to be sensitive and understanding of individuals’ social realities including issues of race, culture, religion, gender identity/expression, sexual orientation, poverty and lifestyle.
• Demonstrated knowledge of program-related issues and trends.
• Knowledge of government and accreditation standards and applicable legislation and policies, as well as best practices for supervising a group of employees.
• Knowledge of Microsoft Office suite, and web-based conferencing tools. 

PLEA Benefits and Perks: 

PLEA offers a comprehensive set of benefits and perks! These include:

• Four (4) weeks of vacation annually.
• A benefits package (effective on your first day!)
• A physical activity fund.
• Training and development dollars.
• A number of agency-sponsored social events, including a summer barbeque, annual holiday party, and team days each year.

Minimum Requirements:

• Satisfactory Consolidated Criminal Record Clearance (CCRC) through the Ministry of Children and Family Development's Centralized Services HUB.
• A valid Occupational First Aid Level 1 Certificate or willingness to obtain one prior to hire.
• Willingness to complete a Tuberculosis Screening Test prior to the start of employment.
• A valid Class 5 or 7N B.C. Driver's License, and suitable driver's abstract/claims history.
• Access to a personal vehicle for work-related travel. This position requires travel in the Lower Mainland and the Fraser Valley.
• Documentation that you are legally approved to work in Canada.

Note: PLEA conducts primary source verification of applicant's credentials including education, training, work history, and licensure.