Senior Associate, Records and Benefits

Senior Associate, Records and Benefits

BC Clinical & Support Services

Burnaby, BC

Reporting to the Team Lead, Employee Records and Benefits the Senior Associate, Employee Records and Benefits ("Senior Associate") is responsible for the distribution of work and training of team members within their Functional Team. Communicates with employees, leaders, payroll, timekeeping, HR staff, and external agencies in the course of processing and/or clarifying employee information and documenting or responding to inquiries related to transactions, leaves and benefit entitlements. Provides guidance, direction and collective agreement interpretation to assist in complex situations and processing decisions. Analyzes queries and audits to ensure accuracy of data and that it is correctly entered into the HRIS systems, ensures appropriate corrections are carried out. Acting as a subject matter expert, the Senior Associate is the first point of contact for escalated issues within the Functional Team. Sets priorities, and is responsible for analyzing, documenting, researching and resolving issues and making recommendations to the Team Lead for implementation.

What you'll do

• Provides direction, guidance, and advice to members of a Functional Team and provides training to team members, ensuring that training meets operational needs. Updates standard operating procedures and monitors compliance. Provides additional instruction to team members as required.
• Coordinates assignments within the team to ensure tasks are completed efficiently within deadlines and customer service levels are maintained. Monitors statistics and makes recommendation to Team Lead when improvements are needed.
• Liaises with benefit carriers, other employers, professional associations, regulatory bodies and governmental agencies as required to share information, clarify discrepancies, resolve problems, and deal with employee concerns.
• Identifies opportunities for quality improvement. Monitors and administers customer surveys as required.
• Manages a smaller portfolio within the Functional Team.

What you bring

Qualifications

• A level of education, training and experience equivalent to a Diploma in Human Resources Management or a related discipline plus three to five (3-5) years recent related health care experience. Ability to work independently and as part of a team. Ability to deal tactfully in resolving conflict and building consensus within a team. Excellent communication skills both written and verbal and able to deal with stakeholders and employees alike. Excellent organizational skills including the ability to multi-task, organize, and prioritize work to meet deadlines. Skilled in the use of computer applications including word processing, spreadsheet, graphics and database programs (MS Word, Excel Access, and Visio) and Peoplesoft is required.

Skills & Knowledge

• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
• As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (The Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That's why we're focused on your care too - offering health, wellness, development programs to support you - at work and at home.

• Join one of BC's largest employers with province-wide programs, services and operations - offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San'yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular, Full-Time

Salary Range: $62,239 - $89,469 /year. The starting salary for this position would be determined with consideration of the successful candidate's relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Location: 1795 Willingdon Ave, Burnaby, BC V5C 6E3
Closing date: Applications accepted until position is filled
Hours of Work: 08:00-16:00 (Mon, Tue, Wed, Thu, Fri)
Requisition # 174256E

What we do

The Provincial Health Services Authority ( PHSA ) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people - Be compassionate - Dare to innovate - Cultivate partnerships - Serve with purpose.

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

PHSA is committed to equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently marginalized groups identified under the B.C. Human Rights Code.

One of PHSA's North Star priorities is to eradicate Indigenous-specific racism, which includes dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya'kula Team (Indigenous Recruitment & Employee Experience) for support at indigenous.employment@phsa.ca .

Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and marginalization faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and self-determination of Indigenous communities. PHSA must uphold legislative obligations and provincial commitments found in the foundational documents such as including Truth & Reconciliation Commission's Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.

ATTN: PHSA Employees:

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at http://internaljobs.phsa.ca

Please note the internal job posting will no longer be accessible after the expiry date of October 28, 2024. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday - Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at internaljobshelpu@phsa.ca and a Help Desk Representative will contact you the next business day