Manager, Student and Academic Solutions

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Job Details

Full Time

Location

North Vancouver, BC

Salary

dollar sign 92,000 to 122,000 per year

Job Description

At Capilano University, learners are our focus. Guided by the goals outlined in Envisioning and Illuminating 2030, employees play an essential role in creating an exceptional learning experience for and with learners and are central to a thriving campus community. Together, we are inspired by imagination and Capilano University is one of the leading teaching-focused universities in British Columbia and one of BC’s Top Employers. Grounded by our sense of purpose, we offer a meaningful, friendly, and dynamic work environment.

Reporting to the Director, Student and Academic Solutions and a part of the Digital Transformation Services (DTS) leadership team, the Manager, Student and Academic Solutions delivers ongoing leadership and management of applications and technology used in teaching and learning, in a way that prioritizes the experience of students, faculty and administrative employees. This role will have the opportunity to influence and drive lasting efforts in the University’s digital transformation, with significant student and employee impact through the transformation of student and employee systems. In close alignment with university wide strategy, critical components of this position include management and maintenance of integrated business applications (learning management, customer relationship management, curriculum management, research management, library management and similar platforms). The role requires a strong focus on building and maintaining relationships across the university and externally with vendors and sector colleagues.

What you'll do

Lead, manage and continually improve academic- and student-related application service delivery, as directed by the Director, Student and Academic Solutions and following best practices outlined in the ITIL framework, with a focus on maintaining availability and performance to meet the university’s needs and expectations.
Consult with clients across the university to assess system needs and determine requirements. Provide project management services in alignment with DTO Project Management methodologies.
Collaborate with the university’s academic leadership to develop, deliver and maintain educational technology and systems.
Contribute to the integrated technology plan and annual IT work plan, and oversee the development of specific strategies, tactical plans, and initiatives. Analyze, investigate and evaluate emerging technology and trends, including product road maps, to determine impact on annual work plans.
Develop, implement and monitors operational plans for application updates and upgrades, following the DTO Project Management methodologies.
Develop and ensure systems, procedures, methods, standards and controls are created and followed which foster operational efficiency, monitor compliance, mitigate risks and achieve results.

What you'll bring

7+ years of relevant professional experience, with 3 years in a leadership role with direct responsibility for delivery of application services and educational technologies.
A bachelor’s degree in computer science, information systems, business, or an equivalent combination of education and experience.
Experience with the ITIL framework and best practices; ITIL certification is an asset.
Progressive technical knowledge relating to application architecture and exposure to environments with a broad base of software solutions, technologies and platforms. Extensive knowledge of systems analysis.
Demonstrated knowledge of, and ability to apply, best practices in IT product delivery, including Agile and Lean frameworks.
Completion of a criminal record check.

Salary

The typical salary range for this role falls between $92,139 – $122,852 per annum, commensurate with experience, education, and internal equity, with future opportunities for performance-based pay and career progression.

Additionally, we offer a comprehensive total rewards package, including a defined pension plan, employer paid benefit premiums, and more.