Manager, Menu and Food Information Systems

Manager, Menu and Food Information Systems

Patient Food Services Leadership

Vancouver, BC

In accordance with the Mission, Vision, Values and strategic direction of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Reporting to the Director, Food services, the Manager is responsible for the day-to-day operational delivery of the business processes provided by the food service information system including the planning, analysis, implementation, monitoring and evaluation of the system. The Manager develops and maintains appropriate databases supporting all system modules at all sites across inter-campus operations (ICO). Reviews, recommends and creates plans for changes required to the system to meet the day-to-day business requirements and future business needs. Provides training to internal staff on the food service information system, assigns, and maintains user groups, system documentation and education/training materials. Works in collaboration with the organization's Provincial Digital Health & Information Services (PDHIS) stakeholders/department, and other internal and external partners, as required. Supervises designated staff.

What you'll do

• Leads the development, implementation, maintenance and integration of the food service information system for all sites across ICO.
• Acts as an expert resource consultant to food services system users across the organization, and related contracted staff, as required.
• Evaluates and defines business process redesign opportunities available to Managers, and recommends solutions supported by appropriate modules to maximize staff and departmental operating efficiencies.
• Provides overall leadership and direction to team members using effective management techniques in an interdisciplinary team environment (e.g., coaching, mentoring, skill and leadership development, performance management).
• Analyzes and maintains database supporting system solutions by establishing quality checks and verification points for database accuracy and supervising data-entry personnel during the database building phase.
• Designs and implements training for all organizational staff on the system modules and the system-generated management reports and tools to ensure optimal user interaction with the system, and develops appropriate end user training documentation.
• Maintains familiarity with industry developments and advancements and recommends course of action for their application within the health authority.
• Communicates and documents all system failures, unusual delays, financial impacts, and impacts to patient care.
• Works in collaboration with the organization's PDHIS stakeholders and vendors to provide system and database functionality support to end users, troubleshoot system and database issues and test system upgrades and enhancements prior to implementation.
• Develops, implements and maintains system backups and emergency recovery procedures for the department, and as necessary, works with departmental information system coordinators.
• Participates in the creation and maintenance of departmental standard operating procedures and System Requirements document relating to the system management tools and system use.
• Evaluates new products and services for potential application within the health authority.
• Represents the department as required on regional and national user group conferences, corporate committees, task forces, and teams. Makes presentations on departmental initiatives as required.
• Carries out responsibilities in accordance with health and safety requirements. Immediately reports unsafe situations by notifying supervisor or other appropriate personnel.
• Performs other related duties as assigned.

What you bring

Qualifications

• Baccalaureate in the area of Food Services/Nutrition Management from an accredited university and/or current registration with the College of Dietitians of British Columbia or Canadian Society of Nutrition Management (CSNM), and five (5) years' experience with current food and nutrition information systems, preferably in a hospital environment. Hospital Food Service experience preferred. One - two years' experience with CBORD an asset.
• Excellent organizational, project management and time management skills. Excellent communication skills, both verbal and written. Demonstrated ability to successfully communicate solutions to technical issues. Demonstrated ability to establish effective working relationships with technical, operational and vendor staff. User-level technical problem-solving skills. Strong customer service orientation. Ability to work with end-users of varying skill levels at all levels of the organization. Ability to analyze workflow and systems applications in a clear, concise manner. Ability to utilize resources effectively. Positive, solution-oriented attitude in the workplace. Demonstrated knowledge of desktop and laptop computer hardware, basic Local Area Networks (Novell, Windows), Microsoft Word, Microsoft Excel.

Skills & Knowledge

• Demonstrated knowledge and understanding of legislative obligations and provincial commitments found in the foundational documents - including Truth & Reconciliation Commission's Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study - and how they intersect across the health care system.
• Supports team members on their ongoing learning journey, ensuring education strategy for team/department to eradicate Indigenous-specific racism and discrimination and embed Indigenous Cultural Safety at a practical level.
• Ensure integration of the legislative obligations and provincial commitments into policies, procedures and programs prior to engaging IH teams/departments.
• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
• As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (The Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That's why we're focused on your care too - offering health, wellness, development programs to support you - at work and at home.

• Join one of BC's largest employers with province-wide programs, services and operations - offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San'yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Temporary, Full-Time - Until return of incumbent

Salary Range: $74,618 - $107,264 /year. The starting salary for this position would be determined with consideration of the successful candidate's relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Location: 4500 Oak St, Vancouver, BC V6H 3N1
Closing date: Applications accepted until position is filled
Hours of Work: 830 -1630 (Monday to Friday)
Requisition # 174356E

What we do

The Provincial Health Services Authority ( PHSA ) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people - Be compassionate - Dare to innovate - Cultivate partnerships - Serve with purpose.

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

PHSA is committed to equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently marginalized groups identified under the B.C. Human Rights Code.

One of PHSA's North Star priorities is to eradicate Indigenous-specific racism, which includes dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya'kula Team (Indigenous Recruitment & Employee Experience) for support at indigenous.employment@phsa.ca .

Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and marginalization faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and self-determination of Indigenous communities. PHSA must uphold legislative obligations and provincial commitments found in the foundational documents such as including Truth & Reconciliation Commission's Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.

ATTN: PHSA Employees:

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at http://internaljobs.phsa.ca

Please note the internal job posting will no longer be accessible after the expiry date of October 24, 2024. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday - Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at internaljobshelpu@phsa.ca and a Help Desk Representative will contact you the next business day.