Experience Designer (15-month Contract)

Job Type:Temporary Contract
Reference code:126974
Primary Location:Vancouver, BC
All Available Locations:Vancouver, BC

Our Purpose

At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.
By living our Purpose, we will make an impact that matters.

• Be encouraged to deepen your technical skills...whatever those may be.
• Partner with clients to solve their most complex problems
• Be expected to share your ideas and to make them a reality.

Do you have a passion for delivering innovative and exceptional experiences for teams and clients? Do you like to disrupt and cultivate provocative ideas? Look at this exciting opportunity as part of the Deloitte Greenhouse Experience program team.

What will your typical day look like?

Experience Designers support the design, planning, preparation, and delivery of Greenhouse Experience workshops (aka Greenhouse Labs). This role blends creativity and managing logistics with the over-arching mission to create exceptional client experiences at Deloitte. In the Greenhouse we adopt the 5Es of Experience Design model when designing labs to enable us to put participant needs first and explore unique and interactive ways to engage the five senses.

Individuals in this role, under the guidance of the Regional Market Lead, will work with facilitators, Deloitte teams, clients, and other key stakeholders to strategically shape the overall experience. They will also have the opportunity to apprentice as a junior facilitator with opportunities to grow and develop their facilitation skills.

Some of your responsibilities will include:

• Working with Lead Facilitator to support the delivery of a Greenhouse lab across Canada online or in-person at your local Greenhouse
• Building relationships and being an ambassador for the Greenhouse Experience Program to educate account teams on the Greenhouse design process
• Supporting the coordination and execution of the lab planning process including taking notes on scoping and planning calls, tracking action items, and assisting with research activities
• Listening to clients and account teams to understand the client challenge/lab opportunity
• Engaging with Deloitte clients, account teams and broader ecosystem to gather background information and collateral to support session design
• Orchestrating the day-of lab logistics including managing all session materials (invitations, presentations, and worksheets), collaboration tools, catering, and communications with vendors/suppliers
• Participating in the development of comprehensive documentation for each session which includes capturing notes, synthesizing, and organizing the information for summary reports
• Researching and piloting innovative client experience approaches that can be deployed in the Greenhouse environment
• Building relationships and being an ambassador for the Greenhouse Experience Program to educate account teams on the Greenhouse design process
  

About the team

The Greenhouse Experience creates memorable, immersive, and engaging experiences to build momentum and optimism for an organization, disrupt ordinary thinking, and break through barriers.
Behavioral science, group dynamics, innovation theory, design thinking, and strategy converge to help our clients solve their toughest business challenges. Be it in person in a Greenhouse, offsite or online with our Canada-wide client base, the team elevates the experience and engagement.

Enough about us, let's talk about you

We are looking for motivated, organized, and creative team members with a strong sense of self-awareness and emotional intelligence.

You are someone with:

• Minimum of 3-5 years of experience in a client-facing or customer-service environment within the event management, hospitality, professional services, or related environments.
• High comfort and professionalism when communicating with clients and executives (verbal and written communications), including copy-writing skills to support our engagements are highly desirable
• Proven proficiency with technology including online collaboration tools (Zoom, Klaxoon, Miro, PollEverywhere) and comfort learning how to use new cutting-edge tools.
• Excellent organizational and project management skills. We move at fast pace, so time management skills are essential.
• A passion for visual and aesthetic design. We are regularly working on PowerPoint decks and different components of physical design in our spaces to bring experiences to life for our clients and teams.
• Curiosity and creativity to help translate client aspirations to tangible experience design solutions within the Greenhouse Experience Program brand.
• Demonstrated comfort with ambiguity and has what it takes to push forward despite it.
• Must be able to lift and move 25 lbs.
  

Total Rewards

The salary range for this position is $58,000 - $96,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. Some representative examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 38+ days off (including 10 firm-wide closures known as "Deloitte Days"), flexible work arrangements and a hybrid work structure.

Our promise to our people: Deloitte is where potential comes to life.

Be yourself, and more.
We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.
You shape how we make impact.
Diverse perspectives and life experiences make us better. Whoever you are and wherever you're from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute. Be the leader you want to be.
Be the leader you want to be
Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.
Have as many careers as you want.
We are uniquely able to offer you new challenges and roles - and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors. Our TVP is about relationships - between leaders and their people, the firm and its people, peers, and within in our communities.

The next step is yours

At Deloitte, we are all about doing business inclusively - that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan , Reconciliation Action Plan and the BlackNorth Initiative .
We encourage you to connect with us at accessiblecareers@deloitte.ca if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or indigenouscareers@deloitte.ca for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).
By applying to this job you will be assessed against the Deloitte Global Talent Standards. We've designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.
Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.

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