Director Divisional Planning & Coordination Support Services

Overview

Are you a dynamic and forward-thinking leader passionate about achieving meaningful results? WorkSafeBC seeks a strategic and results-driven leader to serve as Director of Divisional Planning, Coordination, and Support Services.

This role oversees developing and implementing strategic roadmaps, operational priorities, and innovative solutions across our Claims and Rehabilitation Services division. With accountability for key areas such as business quality, product management, inter-jurisdictional claims, and divisional planning, the Director will drive excellence through data-driven insights, collaborative leadership, and alignment with organizational objectives.

The ideal candidate will possess exceptional leadership skills, a strong strategic mindset, and the ability to foster innovation while managing complex, multi-faceted programs. This is a unique opportunity to influence outcomes at the highest level, ensuring effective resource allocation, operational improvements, and stakeholder engagement that supports WorkSafeBC's mission.

This role shapes divisional strategies and ensures they are executed efficiently across all departments. Your work will embody our organizational vision, promise, and values, demonstrating them through your daily actions and leadership approach.

How you'll make a difference: You'll build and empower collaborative partnerships that enable resources for workers, employers, healthcare providers, and other key stakeholders.

Where you'll work

At WorkSafeBC, we offer a model that combines the convenience of some remote workwith the dynamism of working in one of our offices, based on the operational needs of the position.

In this role, you'll work three or more days a week in our Richmond office.

What you'll do

• Drive the implementation of WorkSafeBC and divisional strategies to deliver quality, client-focused services.
• Participate in strategy development, streamlining cross-departmental initiatives and ensuring measurable success of key projects.
• Provide overall leadership and management to the Divisional Planning, Coordination, and Support department to help the Claims and Rehabilitation Services division achieve its strategic goals and objectives.
• Assist operational directors in meeting divisional targets, with a focus on business planning and continuity, and system sustainment, improvement, and integration.
• Oversee the development and implementation of future state visions and roadmaps for the Claims Management System and related claims systems.
• Contribute to strategic planning, policy development, and decision making while driving operational plans, setting priorities, and implementing initiatives.
• Foster a healthy and collaborative work environment by promoting teamwork, effective communication, and a culture of mutual support.

Is this a good fit for you?

We're looking for a leader who can:

• Inspire action by aligning structures, processes, and resources to achieve strategic objectives, demonstrating accountability for delivering results through others.
• Leverage industry knowledge, including market trends, technological advancements, and regulatory changes, to make sound business decisions that align with stakeholder needs and financial performance.
• Proactively identify and address potential risks with effective strategies to safeguard organizational interests.
• Thrive amidst rapid change, turning external disruptions into opportunities, fostering creativity, and driving continuous learning and improvement.
• Strategically build and nurture high-performing, resilient teams through direction, feedback, and talent development initiatives.
• Build and sustain strong relationships, promoting cross-functional teamwork and engagement to achieve common goals.
• Identify unique opportunities, capitalizing on them to create value, and to make decisions that align with collective goals.
• Use persuasion and effective tactics to gain support for cohesive strategies and align diverse perspectives.
• Analyze and interpret data effectively using technology to make evidence-based, rational decisions that drive organizational success.

This position requires occasional travel.

Your background and experience

• A bachelor's degree in business or public administration or a related discipline and a minimum of 10 years of related and varied experience.
  • A master's degree in business administration or public administration, PROSCI certification, or Project Management Professional (PMP) designation is considered an asset
• Several years of leadership experience, preferably in divisional or regional roles, with a demonstrated ability to motivate teams, deliver results, and adapt to shifting priorities.
• Proven track record in strategic planning and execution, project management and resourcing, particularly in regulatory or service-oriented environments.
• Strong leadership skills with success in managing complex projects and initiatives, including resource allocation, performance management, and operational efficiency.
• Demonstrated ability to develop and implement large-scale operational and strategic plans.
• Expertise in data-driven decision making, risk management, and using analytics to inform strategies and enhance outcomes.
• Skilled in navigating interjurisdictional issues and collaborating effectively with diverse stakeholders.
• Exceptional skills in cross-functional team coordination, aligning goals and priorities, and fostering collaborative relationships across divisional and regional levels.
• Background in business product management or operational efficiency, with a proven ability to enhance service delivery and achieve measurable outcomes.
• Strong communication skills, with the ability to articulate complex strategies clearly to stakeholders at all levels.
• Collaborative mindset and willingness to work inclusively with diverse teams and stakeholders.

We'll consider an equivalent combination of education and experience.

Important to know

Before we can finalize any offer of employment, you must:

• Consent to a criminal record check
• Confirm you are legally entitled to work in Canada.

Who we are

At WorkSafeBC, we promote safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries or diseases occur, we provide compensation and support for injured workers in their recovery, rehabilitation, and safe return to work. We're honoured to serve the 2.49 million workers and 263,000 registered employers in our province.

What's it like to work at WorkSafeBC?

It's challenging, stimulating, and rewarding. Our positions offer diversity and opportunities for professional growth. Every day, the work we do has an impact on people and changes lives. What we do is important, and so are the people we do it for.

Our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experiences that reflects the diversity of the people we serve. We're committed to fostering a welcoming, inclusive, and supportive work culture where everyone can contribute as their best, authentic self.

Learn more: Discover who we are .

Our benefits

As a member of our team, you'll have access to services and benefits that help you get the most out of work - and life. Along with a competitive salary, your total compensation package includes:

• A defined benefit pension plan that provides you with a lifetime monthly pension when you retire.
• Four weeks of vacation in your first year, with regular increases based on years of service.
• A benefits package that includes customizable options for health care and dental benefits, additional days off, and a health care spending account.
• Optional leave arrangements.
• Development opportunities (tuition reimbursement, leadership development, and more).

Learn more: Find out what we offer .

Salary: $168,417 - $204,626 annually

Want to apply?

• Applications are welcomed immediately; however, they must be received no later than 4:30 p.m. PST on the closing date.
• Please note that we will be starting assessments prior to the closing date.

We encourage all qualified applicants to apply . If you require an accommodation in the assessment process, please email Recruitment Testing Accommodation (SM) when you submit your application.