Bilingual HR Delivery Center Coordinator

Overview
At KPMG, you'll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.

The HR Delivery Centre (HRDC) provides a streamlined delivery of standardized transactional, operational, and consultative services using a scalable shared service model, to deliver process and time efficiencies while ensuring compliance.

Reporting to the Manager, HR Delivery Centre and as a member of the HR Delivery Centre, the Bilingual HR Operations Coordinator provides operations support to all KPMG employees, Partners, retirees, and former employees.

The successful candidate for this role must be flexible to work on a rotational shift basis from 8:00 a.m. to 8:00 p.m. EST.

What you will do

• Provide first level support for all KPMG employees, Partners, retirees, and former employees with questions related to National HR Policies and Programs (e.g., vacation, overtime, retiree benefits) via various communication channels including phone, live chat, email, and our case management system (ServiceNow).
• Become a subject matter expert to deliver efficient and accurate support surrounding National HR policies and programs.
• Be accountable for the delivery of customer and client-focused service excellence by engaging in active listening and delivering the highest level of professionalism in every interaction
• Act as junior case manager, supporting employees through unpaid and parental leaves, as well as managing the voluntary departure process
• Providing regular and effective communication to the various stakeholders and ensuring issues and challenges are escalated to the management team promptly.
• Effectively use our case management system (ServiceNow) to manage cases and track related communications.
• Actively participate in team meetings and provide support to peers to ensure consistency in the provision of support to internal clients.
• Engage in project work as required.

What you bring to the role

• Bachelor's degree in HR or related field.
• Excellent written and verbal communication skills in both French and English
• Ability to work overtime when required.
• A business support professional with a minimum of 2 years previous relevant experience in a client service focused or operations environment
• Demonstrated ability to learn and follow detailed business processes with accuracy and attention to detail.
• Perform well under pressure and demonstrate adaptability in managing unexpected situations.
• Demonstrate strong relationship building skills and the ability to work well both independently and in a team environment.
• Ability to meet tight deadlines in a high-volume environment, (i.e. 50 new cases daily on top of ongoing open cases), while still maintaining a high level of attention to detail and accuracy.
• Strong organizational skills and an ability to prioritize work based on requirements of multiple stakeholders.
• Knowledge of basic HR operations, processes or experience an asset.
• Computer proficiency with MS Outlook, Word, and Excel.,
• Proficiency using ServiceNow an asset.

This position requires written and oral fluency in English. The successful candidate will be required to support HR operations nationally and will work be required to communicate with English-speaking colleagues. This individual will be required to communicate processes to employees in English-speaking provinces.

KPMG BC Region Pay Range Information
The expected base salary range for this position is $46,500 to $70,500 and may be eligible for bonus awards. The determination of an applicant's base salary within this range is based on the individual's location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program

Providing you with the support you need to be at your best
Our Values, The KPMG Way
Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice. For more information about Inclusion, Diversity & Equity in Recruitment, please click here .

Adjustments and accommodations throughout the recruitment process
At KPMG, we strive for an inclusive recruitment process that allows all candidates to Come As You Are and Thrive with Us. We aim to provide a positive experience and are ready to offer adjustments or accommodations to help you perform at your best. Adjustments (an informal request), i.e. extra preparation time or the option for micro breaks during interviews, and accommodations (a formal request), i.e. accessible communication supports or technology aids are tailored to individual needs and role requirements.

To begin a confidential conversation about adjustments or accommodations at any point throughout the recruitment process, we encourage you to contact KPMG's Employee Relations Service team for support by emailing cdnersteam@kpmg.ca or by calling 1-888-466-4778, Option 3.

For information about accessible employment at KPMG, please visit our accessibility page .