Appointment Coordinator - Porsche Centre Richmond

Posted 6 days ago

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Job Details

Full Time

Location

Richmond, BC

Job Description

The new Porsche Centre Richmond is a state-of-the-art facilitydesigned to meet the needs of Porsche customers. Driven by the desire to exceed customer expectations, our goal is to provide an extraordinary and memorable Porsche experience like no other for the years to come.

Porsche Centre Richmond is seeking a Full-Time Appointment Coordinator to join our growing team.

If you are looking for an exciting opportunity to build a team of passionate automotive professionals to represent the Porsche brand, then apply to grow with us!

Porsche Centre Richmond offers:

Opportunities for Career Advancement
Comprehensive healthcare benefits package
Discounted vehicle purchase program
Associate perks program
Fun & Inclusive Culture

ROLE & RESPONSIBILITIES:

Handling customer calls regarding appointment cycle, and ensuring all service appointments are scheduled when due.
Review unconfirmed appointments in the system and contact customers to confirm several days prior to scheduled appointment date.
Contact customers to make them aware of outstanding recalls or campaigns and book the required appointments.
Contact customers who are due for maintenance to book appointments.
Offer alternative dates and/or times and book new appointments into the system when customer is unavailable for scheduled appointment.
Monitor incoming e-mail appointments and book as necessary.
Conduct follow-ups with service customers shortly after their service or repair, along with determining and documenting the quality of their visit.
Take note of all customer comments and feedback and forward to the Service Manager.
Update customer information on file.
Report all and any customer complaints to Service Manager.
Attend meetings and training as required.
Must follow company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor.
This position will be expected to perform other duties as assigned by management.
OpenRoad reserves the right to modify this job description as business needs require.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

2 years of experience in customer relations.
Strong organizational and people skills.
Some knowledge of automotive equipment parts and accessories.
Good computer skills and ability to maintain records using a computerized appointment system.
Ability to communicate with others and to assimilate and understand information, in a manner consistent with the essential job functions.
Ability to make sound decisions in a manner consistent with the essential job functions.
Ability to work constructively with members from all departmentswithin the dealership.

Internal Candidates MUST apply by filling out the Internal Endorsement Form on SharePoint. Failure to complete the form will cause a delay in your application.

https://orag.bamboohr.com/careers/4291

We are an equal opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.

JOIN US AND GROW WITH US!

We thank all those that have applied. Only those considered for the position will be contacted.

About OpenRoad Auto Group

OpenRoad Auto Group Ltd is a Canadian automotive retailer representing 18 import automotive brands at 22 locations. Since launching our identity as OpenRoad Auto Group in 2000, we have become one of the largest and fastest growing automotive retail groups in Canada. With over 150,000 customers choosing OpenRoad to purchase or service their vehicle, OpenRoad has established itself as one of the most progressive car retailers in Canada. A Best Employer (2017), Best Managed Company (2016) and CADA Innovator of the Year Laureate (2012), OpenRoad has earned a reputation as people-first organisation. OpenRoad Auto Group is a professional, respectful and well-managed automotive retailer.