Analyst, Laboratory Information Systems

Analyst, Laboratory Information Systems

PHSA Corporate

Vancouver, BC

In accordance with the Mission, Vision and Values, and strategic directions of PHSA safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA's Agencies/Divisions/Services, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

The Analyst, Laboratory Information Systems, is responsible for maintaining, testing, and validating the assigned laboratory information systems. Investigates and corrects laboratory system errors and provides staff training as required by the LIS Coordinators. Works with other LIS Analysts and receives guidance and direction from the LIS Coordinators. Required to work at various sites across the Lower Mainland Pathology and Laboratory Medicine.

What you'll do

• Maintains, tests, and validates the laboratory information system as prioritized by the administrative leader in collaboration with the LIS Coordinators; maintains the laboratory information system through methods such as analyzing error logs and audit reports; identifies problems and brings to the attention of the LIS Coordinators, as required.
• Assists in the maintenance of databases for the laboratory information systems.
• Maintains patient information systems including specific activities such as; demographic updates, patient merges, and other visit/episode changes. Maintains system's tables for quality and accuracy as well as performing regular updates.
• Provides services to medical technologist by correcting related LIS errors and problems; refers unresolvable problems to the LIS Coordinator or appropriate personnel.
• Participates in the development of changes and enhancements to the laboratory information systems as required to ensure the systems are consistent with current medical laboratory practice requirements.
• Assists in program testing for new or revised laboratory information systems. Assists with the preparation of detailed implementation plans and works towards on time completion of system implementation tasks.
• Assists with the installation of system interfaces and equipment, in collaboration with other teams.
• Investigates and corrects laboratory system errors, working to resolution by following established procedures, consulting with the LIS Coordinator, Information Management staff or other appropriate personnel.
• Troubleshoots LIS errors and problems including giving advice and guidance to laboratory staff on the steps required to correct and resolve problems.
• Performs all related functions required for the production use of new configurations or builds as required according to established procedures.
• Participates in the implementation of new technology and procedures as required and in collaboration with the LIS Coordinator and administrative leader, and also by liaising with Regional Technical Specialist, Medical Discipline Leaders, and Operations Directors.
• Determines and documents all LIS issues requiring escalation. Acts as a contact on behalf of the laboratory for the vendor and IMIT for the resolution of LIS issue. Provides input into the escalation process procedures and utilizes process as needed.
• Liaises with Laboratory Clients and with LIS administration and Information Management/Information Technology as required on quality assurance initiatives. Performs quality assurance activities such as following up and investigating incident reports, evaluations and other data, collecting and compiling statistical data for research and evaluation purposes.
• Makes recommendations for the development of new and changed policies and procedures for the laboratory information systems, including downtime procedures and interpretative guidance on system/application capabilities. Assists the LIS Coordinators with maintaining procedures manuals, maintaining relevant documentation and correspondence.
• Designs and develops reports for both clinical and laboratory business purposes which may include billing recovery, turnaround time reports, summaries of test utilization and test ordering patterns.
• Provides instruction to system users such as Pathologists, Medical Technologists, Laboratory Assistants, and Clerks on routine operations, maintenance, and problem correction; serves as an ongoing resource to system users.
• Represents the interests of the Laboratory and the Laboratory Information Systems by participating in meetings and committees, as required.
• Performs other related duties as assigned.

What you bring

Qualifications

• Graduation from a recognized program in Medical Laboratory Science and certification with the Canadian Society of Medical Laboratory Science (CSMLS).
• Three (3) years recent, related experience as a Laboratory Technologist including recent, related involvement in LIS maintenance and testing.
• Diploma in Information Technology or related field supplemented with courses in communications and/or customer service, or an equivalent combination of education, training and experience.
• Comprehensive knowledge of laboratory information systems.
• Demonstrated ability to function as a team member.
• Demonstrated ability to work under pressure in a constantly changing environment.
• Demonstrated ability to deal with others effectively in a supportive and positive manner.
• Demonstrated ability to organize and prioritize workload.
• Demonstrated ability to communicate effectively both verbally and in writing.
• Ability to keep up abreast of new developments in information technology.
• Ability to operate related equipment.
• Physical ability to perform the duties of the position.

Skills & Knowledge

• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
• As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (The Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That's why we're focused on your care too - offering health, wellness, development programs to support you - at work and at home.

• Join one of BC's largest employers with province-wide programs, services and operations - offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San'yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular, Full-Time
Wage: $38.07 - $47.52 / Hour
Location: 1885 W Broadway, Vancouver, BC V6J 1Y5
Closing date: Applications accepted until position is filled
Hours of Work: 0830 - 1630 (Monday to Friday)
Requisition # 172713E

What we do

Provincial Laboratory Medicine Services (PLMS) provides laboratory testing at 31 sites across the lower mainland and central coast of BC, including acute care hospital laboratories and specialty laboratories.

PLMS is part of the Provincial Health Services Authority (PHSA).

PHSA and PLMS are committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.

The Provincial Health Services Authority ( PHSA ) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people - Be compassionate - Dare to innovate - Cultivate partnerships - Serve with purpose.

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

PHSA is committed to equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently marginalized groups identified under the B.C. Human Rights Code.

One of PHSA's North Star priorities is to eradicate Indigenous-specific racism, which includes dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya'kula Team (Indigenous Recruitment & Employee Experience) for support at indigenous.employment@phsa.ca .

Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and marginalization faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and self-determination of Indigenous communities. PHSA must uphold legislative obligations and provincial commitments found in the foundational documents such as including Truth & Reconciliation Commission's Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.

ATTN: PHSA Employees:

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at http://internaljobs.phsa.ca

Please note the internal job posting will no longer be accessible after the expiry date of September 24, 2024. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday - Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at internaljobshelpu@phsa.ca and a Help Desk Representative will contact you the next business day.