Retail Repair & Maintenance Coordinator

Posted 15 hours ago

Job Details

Full Time

Location

Job Description

Lush is known worldwide for our unique bath and beauty products. We pride ourselves on amazing skin and hair care, personalized customer service, environmental activism and a vibrant store atmosphere. Charitable giving is at the heart of our business, and we believe it's our responsibility to advocate for the environment, animals and people in need. We're passionate about giving back to organizations locally and around the world through programs such as Charity Pot.

We are looking for a quality focused individual to join our North American Construction Team as a Retail Repair and Maintenance Coordinator. As a growing business, Lush needs people that can adapt and evolve to the needs of our business, analyse and respond to your stakeholder needs. Our Lush staff live with purpose, finding their personal value connection with the values of our business, bringing their work and life paths into one holistic journey. #mylushlife

Reporting to Construction Manager, your core RESPONSIBILITIES will include:

Support all shops across North America with repair and maintenance needs

Responsible for overall quality and level of service provided to shops

Coordinate, manage, and communicate with service partners to effectively resolve
various maintenance issues and unforeseen problems that arise onsite

Develop and maintain positive relationships with vendors, store staff and colleagues

Establish best practices for shop maintenance procedures and onsite contractors and
hold service partners accountable

Oversee and engage preventative maintenance programs (HVAC, Pest Control,
Janitorial etc.)

Liaise with Lush Design/Design Support on feasibility of shop requests and facilitate the
implementation as required, including:

Coordinate furniture builds/shop needs with Lush Woodshop as required

Procuring & shipping materials to site

Advise shops and service partners on progress and timing

Schedule service with maintenance partners

Receive, review and process work proposals and quotes

After hours monitoring of emergency services and dispatch as required

Provide support to the North American Construction team as required

Sourcing and acquisition and maintenance of stock of plumbing fixtures and other
materials as required for new store builds and R&M purposes

Collect required documentation and support in decision making for insurance claims and
aid the insurance claims process

Assist in cross-departmental projects and tasks

Review and approve maintenance invoices

Maintain and employ the R&M software program (NEST Facilitate)

Identify opportunities for process and system improvements across the business

You bring the following QUALIFICATIONS:

Required:

1-2 years of related experience in Repair & Maintenance

Outstanding problem solving and conflict resolution skillset

Ability to multi-task and effectively manage multiple projects at a time

Strong planning & organization skills

Ability to develop relationships and leverage business partners to complete tasks and achieve desired outcomes

Proven software competency in MS Suite, Excel, Word, PowerPoint, Google Suite

Ability to multitask and deal with competing priorities

Strong analytical and problem solving skills

Exceptional written and verbal communication skills

Excellent time management skills with strong sense of urgency to ensure work initiatives are completed in a timely manner

Proactive approach and initiative

Self-motivated and results oriented with a focus on delivering high quality work

Ability to travel domestically and internationally (must hold a valid passport). Occasional travel may be required within the US and Canada.

Preferred:

Bachelor's Degree/Diploma in Construction or Project Management course

Experience with Tango Project Management software

Experience working with an R&M software program (NEST Facilitate)

Project Coordination/Management experience within a retail Construction environment

Application Deadline: Friday, Sept 9th, 2022, 5pm PST

Thriving with a diverse company culture, celebrating the uniqueness of our staff and committed to inclusion. We are proud to be an equal opportunity employer.

We thank all interested applicants; however, only qualified candidates will be contacted.

About LUSH Fresh Handmade Cosmetics

Every brand builds itself on a philosophy. It’s what defines them, shapes them, makes or breaks them. It’s what prompts people to gravitate towards or turn away from them. Our approach to skincare keeps in mind that everyone is unique, and that applies to their skin, too. We believe in allowing skin to function naturally, with as little interference as possible. We love products that benefit the skin in a gentle way. We appreciate that you’re the person who’s most familiar with how your skin behaves and reacts to the changing seasons and products you use, and we’ll always be there to help you find the perfect products and skincare routines. We believe that fresh is best. While fruit is growing on a tree, it receives a constant flow of energy. As soon as it’s picked, it starts to decompose. The sooner we use it, the higher its nutrients and the greater the benefit to your skin. With that in mind, we regularly stock our fridge with the finest, freshest ingredients ready to be mixed together and turned into your favorite products. A great example is our Fresh Face Masks, which are made and sent out to stores every week so that your skin can soak up the benefits of all the nutrients and enzymes packed into each mask. It’s the freshest way to keep skin happy!